Support

Frequently Asked Questions

How do I book a trip?

Start a conversation in the chat — describe where you need to go and when, and the assistant will search flights, hotels, and cars for you.

How do I change or cancel a booking?

Go to your trip, click “Manage Trip,” then use “Make Changes” or “Cancel Bookings.” Date changes can be done in-app; airfare changes are handled by our travel partner Cain Travel.

How do I add a payment method?

Go to Profile → Payment Method → Add card. Your card is only charged for travel you book — never for platform or service fees.

How do I update my travel preferences?

Go to Profile → Travel Preferences to set your home airport, preferred airlines, seat preferences, and hotel/car preferences.

I forgot my password.

Click “Forgot password?” on the login screen. A reset link will be sent to your email.

My booking shows as confirmed but I didn’t receive a confirmation email.

Check your spam folder. If it’s not there, contact us at support@biztrip.ai with your trip details.